Managing IT: The world of Information Technology Management
IT, you hear those two letters a lot when mentioning computer technology but what do they represent? These two letters represent the reason for which computer technology was created, INFORMATION! IT simply stands for information technology. This week we look at the individuals who manage how our information is released and received. Today we explore the world of IT managers.
Information technology managers are the eyes that help organizations maneuver the always-changing lanes of modern technology. To say that they are important is diminishing to their craft. They are the architects of many short- and long-term visions for a company’s technology needs and goals. Although they have the knowledge to execute the various jobs of the workers they supervise, their time is maximized in meeting rooms coordinating technology-related matters, planning upgrades of existing software or hardware, or negotiating with vendors for the service of current products. When they are not ……by meetings, IT managers also install and upgrade organizations’ computer systems and protect the office networks from hackers and malware.
Businesses rely on a central information processing system to support efficient data management and communications; therefore, IT managers monitor the organization’s operational requirements, researches strategies and technology solutions, and build the most cost-effective and efficient system to achieve those goals
The central aim of an IT manager is to improve a company’s value through the use of technology. To achieve that goal, an IT manager must accept multiple roles to align the company’s business strategies with the current technology.
- Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.
- Implements network security at the regional level as established by corporate Security Director.
- Oversees the administration and maintenance of the company’s infrastructure, and directs more junior Innovators when necessary.
- Oversees the administration of the company’s WAN.
- Manages and develops upgrades to the company’s telephone system at the regional level.
- Oversees all telephone changes, including routing for seating assignments.
- Training & Lab Maintenance
- Oversees the administration and maintenance of computer stations and software for company training programs and the Learning Studio and provides additional support if necessary.
- Internal Systems
- Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
- Works with project teams to help implement Internal Systems.
Help Desk Administration
- Oversees all help desk activities at the regional level.
- Responds to escalated help desk issues.
- Oversees the administration and maintenance of our tracking software.
- Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
- Asset Management
- Builds and maintains vendor relationships and manages the purchase of hardware and software products.
- Manages the purchasing of all software, hardware and other IT supplies at the regional level.
- Ensures that company assets are maintained responsibly.
- Conducts effective performance evaluations and mentors those with less experience through formal channels.
- Helps team execute career development plans.
- Seeks and participates in development opportunities above and beyond training required by Extensity.
- Trains other innovators and clients through both formal and informal training programs.
- Encourages more junior Innovators to take responsibility for their development within the company.
- Challenges fellow Innovators to progress toward their professional development goals.
- Internal Operations
- Suggests areas for improvement in internal processes along with possible solutions.
- Leads internal teams/task forces
- Approves team member’s time and expense reports in a conscientious and timely manner.
- Reviews the status reports of team members and addresses issues as appropriate.
- Complies with and helps to enforce standard Extensity policies and procedure.
While computer system designs boast the more high-profile jobs, all organizations need IT managers, especially financial and insurance companies, manufacturing firms and federal, state and local governments. Due to the consistent growth in health care, the use of IT is expected to greatly increase. The Bureau of Labor Statistics predicts strong employment growth of 15 percent and estimates that 53,700 new positions will need to be filled between 2014 and 2024. The propelling factor that will continue to influence this growth will be the need for faster networks and the need to avoid cyber threats.
IT Manager is ranked #7 on the US News Top 25 STEM Jobs list.